Terms of Service
Datum začetka veljavnosti: 16. september 2025
By accessing or using AVA (the "Service") you agree to these Terms of Use ("Terms"). If you do not agree, please do not use the Service. You confirm you are at least 18 years old, are a farmer or agricultural professional, and are legally capable of entering into a binding agreement.
AVA is an AI assistant providing agrotechnical calculations, weather alerts, farm record keeping, inventory tracking, and activity logging. AVA does not replace label instructions, local regulations, or professional judgment. You must verify recommendations against labels, local regulations, and field conditions. AVA does not provide medical/veterinary, legal, or financial advice, nor emergency services.
Provide accurate information and securely maintain credentials. You are responsible for activities under your account/number. Report unauthorized access immediately to: support@avaolo.com.
You may not: (a) upload illegal content or data without rights; (b) upload special categories of personal data (e.g., health, religion); (c) reverse engineer, scrape, or interfere with the Service; (d) use AVA for illegal activities or environmental harm. We may suspend or terminate access for violations.
Plans and pricing are displayed upon signup. Billing is in advance (monthly/annual); taxes may apply. Free trials are available as advertised. You may cancel anytime; access continues until the end of the paid period. No refunds for partial periods unless required by law. Payments are processed by Stripe as an independent controller for payment data.
The Service relies on third parties: OpenAI (LLM), AWS (hosting/database), Open-Meteo (weather), WhatsApp Business API via 360dialog (optional), and Stripe (payments). Each has their own terms and policies. We are not responsible for their outages or changes.
Provided "as is", may change or be withdrawn at any time.
Ownership of your farm data and content ("Customer Data") remains with you. You grant AVA OLO a non-exclusive license to host, process, and display Customer Data for the purpose of providing and improving the Service. Feedback may be used permanently and royalty-free for improvements. Service IP belongs to AVA OLO or licensors.
Target availability is 99% monthly (excluding planned maintenance and force majeure). This is a target, not a contractual SLA. Support: support@avaolo.com.
We may update features and these Terms. Material changes will be notified at least 30 days in advance (email/app/web). Continued use after the effective date constitutes acceptance.
The Service is provided "as is" and "as available." We disclaim warranties of fitness, accuracy, non-infringement, and uninterrupted availability. Weather and other third-party data may contain inaccuracies or delays.
To the maximum extent permitted by law: (a) we are not liable for indirect, special, punitive, or consequential damages, loss of profit, crops, data, or reputation; (b) our total liability for any claim in a 12-month period is limited to fees you paid in that period. Mandatory consumer rights remain unaffected.
You will defend and hold harmless AVA OLO from claims arising from your unlawful use, breach of these Terms, or violation of third-party rights.
You may discontinue use at any time. We may suspend or terminate for violations or legal risk. Upon termination, access ends; data is handled according to the Privacy Policy.
You represent that you are not subject to EU/US sanctions and will not use AVA contrary to export control laws.
These Terms are governed by Croatian law. Exclusive jurisdiction: courts in Zagreb, Croatia. Mandatory consumer rights of your EU state of residence remain unaffected.
Legal: legal@avaolo.com
Support: support@avaolo.com
Privacy: privacy@avaolo.com
Mail: AVA OLO d.o.o., Croatia